All returned Goods are subject to a 20% Restocking Charge.

The delivery / shipping charges are not refundable.

Any returned unwanted items must return unopened seals in tact and undamaged.


We hope all of our customers are 100% happy with our products, however, should a product be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will promptly and courteously exchange it or refund you, in the same form as your original payment.

The address for any catalogue or online return is:

BioConfetti Australia
Warehouse 1 / 2-4
Irene Street, Preston
Victoria, Australia 3072

For your protection, please obtain the necessary insurance & proof of posting/return when you return items to us as we cannot be responsible for returns lost or damaged in transit.

The delivery / shipping charges are not refundable.

Return costs are not refundable unless the goods are faulty. 

All non-sale returns must be made within 30 days. 

Sale returns are accepted within 14 days of purchase.


If you have any questions about anything please contact us using this form.