Refund policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or incorrect items
Inspect your order when it arrives. If anything is faulty, damaged in transit, or not what you ordered, contact us straight away at sales@bioconfetti.com.au or (03) 9416 8766 and we'll make it right — repair, replacement or refund to your original payment method, in line with your Australian Consumer Law rights. Where goods are confirmed faulty, we'll cover the reasonable cost of returning them to us.
Change of mind
Changed your mind? We accept change-of-mind returns within 30 days of delivery (14 days for sale items), provided:
- the item is unused and unopened, with seals intact and packaging undamaged;
- you contact us first to arrange the return — items sent back without arrangement can't be accepted;
- you have your order number or proof of purchase.
Change-of-mind returns are subject to a 20% restocking fee, and original shipping and return shipping costs are not refundable. These conditions apply to change-of-mind returns only — they never limit your rights for faulty goods.
We cannot accept change-of-mind returns on confetti cannons or other dangerous goods. For safety and compliance reasons these can't be restocked or resold once shipped. Custom and made-to-order items (including custom colour fills) also can't be returned for change of mind. Gift cards are non-refundable.
How to start a return
Email sales@bioconfetti.com.au with your order number and the reason for return. If your return is accepted we'll send you instructions and the return address. Please use tracked postage and adequate packaging — we can't take responsibility for returns lost or damaged in transit (for confirmed faulty goods, we'll organise or reimburse the return shipping).
Refund processing
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method; allow a few business days for your bank to process it.
Order changes and cancellations
Need to change or cancel? If your order hasn't started packing in our warehouse, we can usually help — call us as soon as possible on (03) 9416 8766.