We use a number of courier services domestically with StarTrack and Australia Post as well as DHL and Australia Post for our worldwide orders.
After placing your order you will receive a tracking code via email. If your code is not yet active, please wait and try again later or following business day.
Not at Home?
If your package is being and you are not home for the first delivery attempt, there are a number of procedures they may follow. If your package is being delivered by StarTrack and you are not home, they will leave a notice. If it is via AUSPOST then it will likely be taken to a local post office with notice provided.
How Australia Post / Star Track deliver parcels when we have authority to leave (ATL) in a safe place
In rare instances, it may take our courier longer to deliver a package than initially estimated. Of course, the goal is always to deliver your order as quickly as possible. If you have not received your order within 5-7 days of it being shipped, please contact us!